Frequently Asked Questions
Firstly, you have nothing to lose and potentially loads to gain by test-driving our Mortgage Coach System. In fact, one quick 5-minute phone call is all it takes for you to know if your Mortgage Coach has the experience, knowledge and ability to help you.
And, as a result of your 5-minute chat with your Mortgage Coach, only one of two things will happen:
Either you’ll understand that you don’t need to change your current situation or…
Your Mortgage Coach will request a closer look at your situation, because they will have identified a number of possibilities you may be missing out on.
Either way, you maintain complete control over the process, because it’s you who will decide what happens next. That’s because Mortgage Coaches are not high-pressure salespeople. They are professionals who can simply show you how you might be able to do better.
But the main reason you should use a Mortgage Coach is this: Mortgage Coach will be in your corner protecting your interests. Period.
Listen, we are fanatical about protecting the integrity of the National Mortgage Coach System. As it’s in our interest to make sure that what we’ve created is protected. We’ve worked too hard (and invested too much) in making sure our systems and information are top quality, to let someone come along and mess it all up!
And to make sure your interests (and our reputation) are protected, we scrutinise all of our Mortgage Coaches without compromise. (Yes, they may be independent, but when they agree to become Mortgage Coaches, they know they are being held to a higher standard than every other mortgage professional in the industry. They also agree to be monitored relentlessly for customer service levels, product knowledge and professional development upkeep.)
It’s our mission to ensure you have the finest information possible to make your journey towards financial freedom quicker and easier. It’s that simple.
There are two major reasons why we saw the need for a National Mortgage Coach System:
One – To make a contribution to cleaning up the industry. As too many people are being given poor advice about how to manage their finances, especially when it comes to their mortgage. And in the main, this poor advice is coming from…
The Banks: They are simply out to increase their shareholders’ returns by increasing their already massive profits. This explains why they’ll introduce tempting products like honeymoon rate loans (which have the most onerous set of conditions for getting out of them imaginable – usually including massive fines for paying them off early!)
Mortgage Professionals: Without a doubt, most mortgage professionals are honest, hard-working people. But there is still a small number of individuals in the industry who are only interested in one thing – selling you the products that give them the biggest commissions! Mortgage Coach gets around this by continually inspecting the types of loans being shown to clients by Mortgage Coaches and by ensuring that the variations in commission between products is no more than $100.
Mortgage Reduction Services: These are the slick salespeople who can charge from $4,000 to $6,000 (we’ve even heard of $8000!) every year to help you manage your mortgage. And they do this using information our members can access for FREE. It is in their interests to keep their clients ignorant and helpless, whereas Mortgage Coach seeks to inform and empower you to achieve financial freedom.
Two- To help our time-strapped members get on the financial freedom fast-track. Because in our time-poor, hurry-hurry world we discovered that too many of our members just didn’t have the time to sort out their home loan situation on their own, despite the best of intentions.
So we asked ourselves: “How could we help? That’s when the National Mortgage Coach System was born. The National Mortgage Coach System is our network of free-agent mortgage brokers, voluntarily working within our system.
And because our Mortgage Coaches value their association with us, Mortgage Coach can effectively monitor and ensure that they are abiding by our iron-clad rules of conduct and customer service.
You see, our view is simple: we’re here for YOU.
…not the banking system,
…not the coaches,
… for You.
Our job is simply to connect you and your Mortgage Coach. But make no mistake, we’re here to support YOU. Especially if you have any questions or concerns about your Mortgage Coach or the way your loan is progressing.
(By the way, Mortgage Coach has been operating since July 1, 2001. In that time, almost 20,000 people have read Harry Bozin’s best-selling book “How to Be Mortgage Free in 4 Easy Steps” …and made a positive start on fulfilling their financial destinies. We believe it is time to ramp-up our efforts by using the National Mortgage Coach System to get our message out to as many people as possible – as quickly as possible – before they become life-long slaves of the banks.)
Mortgage Coach is NOT a finance company.
We have taken on the role of being a go between for our members and the banks and other lenders.
You see, when we asked our members what they wanted from us, they told us that they were looking for 2 things in particular:
- Access to professional mortgage advice, independent of any particular bank
- Professional mortgage advice which fully represented the Mortgage Coach ethos as we teach it. In other words, advice from mortgage professionals who understand our particular methods and technologies for getting rid of your mortgage years sooner.
But we wanted to be able to provide this service without compromising our integrity.
That’s when our National Mortgage Coach System was born and after 18 months of searching around the country, finding the best-of-the-best mortgage professionals and teaching them our rapid mortgage elimination methods, we finally settled on a fantastic team of professionals.
And we constantly monitor their performance on a daily basis to ensure they are giving our members exactly what they’ve asked for.
If we were just another finance company, we could easily become part of the same banking system problem which is impacting the financial freedom aspirations of so many ordinary Australians. In fact a recent article on Long Term Mortgage Debt Levels in Australia stated that, “mortgage debt burdens among pre-retirees have soared in recent years.” With the occurrence of mortgage debt almost doubling from 36% to 71%, for home owners in the 45 to 54 year old segment. Whilst for those in the 55 to 64 year sector, the incidence of mortgage debt has more than tripled from 14% to 44%. *(Source: ABC News, “Australians Are Working Longer So They Can Pay Off Their Mortgage Debt”, By Rachel Ong, Gavin Wood, Kadir Atalay and Melek Cigdem-Bayram 30 Jun 2017)
Therefore, our role is in independent education; our goal is to empower people to escape from the mortgage trap and become financially free years sooner.
And we do this by providing only top notch, up-to-the-minute free knowledge, powerful information and cutting-edge tools to our members.
Please note: We do not offer financial advice- that would be illegal – as only suitably qualified professionals are allowed to offer financial advice under Australian law. That’s why we created our National Mortgage Coach System. As mortgage professionals, Mortgage Coaches are fully qualified to offer advice about mortgages, which is why we offer our assistance to you through the National Mortgage Coach System.
At the end of the day, we are a simply a group of ordinary, like-minded citizens who all want the same thing: peace of mind that our home loans won’t be with us until the day we die!
A Mortgage Coach has only one obligation… and that’s to YOU.
That’s exactly how and why we’ve designed the National Mortgage Coach System this way.
You see, we can closely monitor and evaluate our Mortgage Coaches for exceptional levels of customer service and integrity when dealing with clients.
And to ensure we are only using mortgage professionals of the highest calibre, we only allow people into the program who pass the following NINE criteria with flying colours…
- Mortgage Coaches are accredited mortgage professionals registered with the Mortgage Industry Association of Australia (The MIAA is the premier Mortgage Association in Australia. The people they accept for membership are heavily regulated which means you’ll be getting the cream of the crop, not someone who started in the business last week.)
- Mortgage Coaches are authorised specialists who have instant access to at least 300 loan products through at least 30 different lenders (Our research has shown that 300 loan products are more than enough for serious comparison to get you the best deal for your circumstances.)
- Mortgage Coaches have worked for at least 3 years in the banking or mortgage broking industry (So they truly know the ins-and-outs of getting around the system.)
- Mortgage Coaches are resourceful and are prepared to “go the extra mile” to source the right loan for just about anyone. (Including the credit-impaired, self-employed and clients with unique circumstances.)
- Mortgage Coaches are industry insiders with intimate knowledge of the lending secrets of the banking industry (Which is used to get you the best deal possible – including the specialist loan products the public are often not told about.)
- Mortgage Coaches are able to access the specialist mortgage brokers’ networks at all the major banks (This “inside track” access is not available to the general public, which means you’ll often get your loan settled faster than someone else applying directly to the bank.)
- Mortgage Coaches are committed to their own professional development and they keep up-to-date by regularly attending training in the latest technology. (To make sure they are giving you the fastest, cutting-edge advice available.)
- Mortgage Coaches know ALL our specialist techniques for eliminating mortgages as quickly as possible. (So they can communicate with you properly about your needs.)
- Mortgage Coaches have proven excellence in client service and follow up. (We strive to offer a service based on excellence, not one that’s just “good enough.”)
We are up front about this.
We make a small commission from each and every approved mortgage that is created by one of our Mortgage Coaches.
This pays for the upkeep of our systems and administration and ensures you continue to receive the very best service, because we can afford to pay our way. It also means we don’t have to rely on any sort of Government subsidy or assistance to keep our doors open.
And the Mortgage Coaches are happy that we get a small cut of their commission, because it means they are licensed to use our trademarked systems with their own clients. And they get to piggy-back on the integrity of Mortgage Coach in the community, via their association with us. But their place with Mortgage Coach is well earned, because we won’t even allow them to see you if they aren’t the best and brightest mortgage professionals around.
And because we’re paid by the banks, not by the Mortgage Coaches, it means we have no hesitation in disciplining the Mortgage Coaches (or even cutting them loose) if they don’t meet our high and exacting standards of service to you. That’s our commitment.
In the end, that’s your decision.
And it may very well be that your bank could offer you the kind of loan that a Mortgage Coach would recommend (even if it isn’t exactly the best deal around.) So, if you decide to take what you learn from us and apply it with your own bank that is absolutely fine.
However, you may want to ask yourself this simple question: “What has my bank actually done for me over the last several years to earn my loyalty?”
Our bet is that you won’t be able to answer that question satisfactorily. Because, let’s face it, client loyalty has been a problem for all banks since they started slashing customer service and jobs mercilessly in the 1990’s and beyond in pursuit of their profits.
Additionally, you might like to consider that, banking has changed so radically over the last few years due to intense competition, there’s a good chance your current loan is actually hurting your chances of paying it off!
Especially when compared to the huge range of products now available in the marketplace.
You also have to remember, it’s not in your banks’ best interest to show you these newer products. After all, maybe they were able to lock you in to a more profitable contract before these newer, superior products became available.
(By the way, we’re not suggesting that you jump from product to product every few months, because you’ll simply end up losing any savings you’d make in application and valuation fees. No, what we’re really talking about here is finding the RIGHT loan for your very specific situation. A loan that has the sort of flexibility you need, combined with the best features for helping you pay it off more quickly. And that’s why an experienced Mortgage Coach is so valuable. Because they have dealt with many different client loan situations over their careers.)
The other thing to watch out for is complacency. We have often heard members say, “I’m happy with my current bank.” In our experience, what they are really saying is, “I’m too time-strapped to explore other options” or “I just want to stick my head in the sand and ignore my mortgage altogether hoping the problem will just disappear.”
Simply ask yourself: “Is it possible that a superior product may have been introduced to the marketplace? A product capable of actually helping me pay off my mortgage years sooner?”
We want you to be comfortable with the process of getting a Mortgage Coach. So if you are worried about submitting your personal details over the internet, you can ring us on 1300 559 229 for the price of a local call.
You will need to ring us during Western Australian business hours (9am – 5pm, Mon-Fri). If you miss us, please leave a message on our voicemail with your name and best contact number. We will ring you back the very next working day.
Alternatively, you can send a quick email to firstname.lastname@example.org with your best contact phone number for us to ring you back. It’s that easy!
Yes. Just like during footy season, we guarantee to “Sack the Coach” if they don’t perform to your full expectations.
All kidding aside, we take each Mortgage Coach’s commitment to customer service very, VERY seriously. So if you’re not completely satisfied with your Mortgage Coach, for any reason whatsoever, please tell us and we will address the issue directly with your Coach.
And, if it’s a serious enough breach of our exacting standards, we will remove them from the program. (We have ZERO tolerance for breaches of our strict code of practice).
Again, we’ve spent too much time, money and energy setting up this system – which we believe to be unique within Australia – to have a few “bad apples” let the team down.
And, to thank you for helping us keep the system running at top efficiency, we will make a donation of $25.00 (in your name) to the charity of your choice and send you the receipt so you can claim the tax deduction. That’s how serious we are about making sure the National Mortgage Coach System is the most efficient, friendly and service oriented mortgage system in the country.
The Mortgage Coach Support Team will help you with the steps required to become accredited and on how you may join our team.
Send us an email or call us on 1300 559 229 for more information.